Reports toVP of Professional Services
Location Bhopal, Madhya Pradesh — India

Xeeva is driving the development and delivery of the next generation of intelligent procurement and financial solutions. Our technology is used in over 45 countries and is available in 18 languages. In short, we’re growing fast and we’re searching for a talented Director of Professional Services to grow with us. We want someone who’s positive, passionate, and ready to disrupt the status quo. Is that you?

The Director of Professional Services (product launch/software implementation) will be responsible for leading a team of launch managers (LM) and trainers in Bhopal.

Qualifications:

  • Experience 12-20 years in project management/service delivery
  • Experience in supply chain domain is preferred
  • PMP certifications preferred
  • Engineering graduate (with IT background is preferred)

Responsibilities:

  • Define clear goals and objectives for team members, in line with Xeeva’s strategic goals and with project goals
  • Measure performance, provide constructive feedback, and hold team members accountable for delivering value to the customer and to the organization
  • Ensure operational compliance with guidelines for project delivery (playbook), time tracking, and skills development
  • Closely collaborate with the global professional services (PS) team (i.e. U.S.) and especially project managers
  • Closely collaborate with other Xeeva teams, especially in Customer Machine and Product Machine
  • Closely collaborate and communicate with customer project managers and Xeeva project managers
  • Strategic and operational responsibilities
  • Define/refine processes for implementation services
  • Define/refine implementation services for the Xeeva Solution Portfolio (all possible solutions our product is offering today, and adding new solutions to the Xeeva solution portfolio
  • Define/refine a well-structured executable implementation plan against the solutions offered
  • Partner enablement: Maintain a package which can be offered to implementation partner, so the partner can use this for their self-learning, training, assessment and Xeeva certification – ultimately coaching partners to be able to lead and deliver launches on their own or with limited assistance by Xeeva PS team
  • Manage the skill levels and performance of launch managers and trainers
  • Work toward transforming LMs to trainers and trainers to LMs so each team member (LM/Trainer) should be able to work as an implementation lead

Apply now: careers@xeeva.com