Reports toResults Desk Director
Location Madison Heights, MI — USA

Xeeva is disrupting the procurement and sourcing space with our patented AI-powered source-to-settle software. We believe AI is the future of procurement and we’re looking for someone talented to join us on this journey. We’re growing fast and we’re searching for an amazing bilingual Results Desk specialist to grow with us. We want someone who’s positive, passionate, and ready to disrupt the status quo. Is that you?

What we want you to do:

This role will be responsible for troubleshooting and customer communications on RT tickets. As the first line of resolution on all customer issues, we are able to cut down on the duration of open tickets. This role will complete the following:

  • Resolve all true inquiries with same day resolution
  • Complete simple software data changes
  • Follow up internally on all open tickets daily
  • Communicate resolution and resolved tickets where it is required
  • Daily reporting on tickets status
  • Answering the local support desk calls
  • Onsite customer interactions for site visits
  • Supporting launch team where required
  • Running the ticket status calls during the hyper-care phase
  • Running all value-add and efficiency dashboard reports by site

Things we love:

  • 2 years of customer service experience
  • Intermediate or better level of use with Excel
  • Willing to travel if required
  • Comfortable speaking to large groups
  • Clear communication skills
  • Willingness to learn
  • Bilingual English to Portuguese

You’ve made it to the end so now is the time to decide if you’ll hit that little “X” at the top of the page and keep your work life as is, or take the first step towards starting an exciting, new, challenging chapter in your career. If it’s the latter, then apply right now and use the space in your resume and cover letter to actually tell us who you are – not just what you’ve done. Of course, you should include info on some of your accomplishments, but for extra credit send us a sample of something that inspires you (not something you created) – no explanation needed.

Apply now: careers@xeeva.com