Reports toVP of Professional Services
Location Bhopal, Madhya Pradesh — India

Xeeva provides intelligent procurement and financial solutions that deliver sustainable results. Xeeva’s technology and value-add services improve productivity, reduce costs, and increase operational efficiency for organizations that struggle with controlling spend, driving down costs, and gaining complete visibility into indirect spend. Fundamentally, our focus on results ensures that our client’s investment in technology to support the procurement lifecycle comes with a provable ROI and with a sustainable bottom-line impact.

We are looking for enthusiastic and talented individuals, who have passion and experience in cloud software projects, including customer requirements analysis, software configuration, user/trainer training, project planning and coordination.

You will work as part of the Xeeva team to interact with customers and implementation partners to implement software and deliver high-quality live, virtual, and recorded training globally. This is a full-time position in our Bhopal, India office. The right candidate will be highly organized, focused, and have outstanding presentation skills. You should be willing to travel for 30-50% of the time.

Position Responsibilities:

  • Responsible for Xeeva system launch, service delivery, and project plan tracking, virtually or at customer’s location, with quality, on budget and on time, and high Customer Satisfaction Score (CSAT)
  • Participate in implementation planning, coordination, and plan execution with the customer, implementation partner, and Xeeva team members
  • Configuration & setup of Xeeva system for customer’s launch location
  • Ability to understand the customer’s business process (sourcing and indirect purchasing processes)
  • Ability to understand Xeeva system and alignment with the procurement business process
  • Ability to understand gaps between customer process and Xeeva offering, and be able to communicate/articulate effectively to internal teams and customer
  • Track, monitor, and report the progress of system launch
  • Ability to manage any risks/issues/challenges associated with the launch
  • Flexibility to take on additional responsibility, if requested by Xeeva management
  • Analysis of business requirements, including learning requirements (determine target audience, identify learning goals, and create course objectives)
  • Develop new and revised training content for written training materials, job aids, classroom activities, and video tutorials
  • Facilitate training curricula that are best-in-class design as a part of client project implementation teams, to end-users (classroom instructor-led and virtual training)
  • Continually improve facilitation by staying current with content changes and enhancements in the facilitator support materials
  • Provide coaching and feedback to colleagues in an effort to improve delivery quality 

Required Skills:

  • Excellent proficiency with English and overall communication skills (verbal and written)
  • Fluency in additional languages preferred (e.g., Spanish, French, Chinese, Portuguese, German, etc.)
  • Understanding of SaaS concepts and implementation projects
  • Project coordination, organization, task scheduling, and tracking
  • Team leadership experience preferred
  • Technology training and soft skills/sales training
  • Ideally will have an understanding of common industry standards and business practices as related to accounting (accounts receivable, accounts payable, general ledger, and invoicing), inventory management (purchasing and fulfillment) and business intelligence
  • Bachelor’s degree with 3-5 years of experience in a professional training role involving software applications (or equivalent combination of education and years of related experience)
  • Experience with online course development and screen animation/video editing software (Storyline, Adobe Captivate, Adobe Presenter, etc.) preferred
  • Proficient with Microsoft Office software (Word, PowerPoint, Excel, OneNote, Outlook, etc.)
  • Superior organizational skills
  • Ability to manage projects through to completion and meet deadlines for delivery
  • Ability to work well within a team environment, sharing work assignments when necessary
  • Ability to learn an assigned portion of the Xeeva content well and demonstrate that through a live audition
  • Demonstrated knowledge, skills, and application of adult learning methodology, performance-based training, and coaching
  • Global cultural awareness and experience in working with diverse teams
  • Proven creativity and openness to new approaches and emerging change
  • Self-starter with ability to work independently – an entrepreneurial spirit
  • Strong customer-focused attitude

Apply now: careers@xeeva.com